CBCM Activiation checklist 2018
Community based Complaints Mechanism (CBCM) is a reporting mechanism that integrates the role of formal and informal community-based structures in revealing SEA concerns faced by community members in an all-inclusive and culturally appropriate manner. It primarily targets beneficiaries and its common to all agencies in a given a location, simple/consistent, and co-designed with community inputs. There exists various formal and informal avenues for collecting feedback from community. The CBCM takes note of these and strengthens those that will be adopted by the community as channels of SEA cases.