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Standard Operating Procedures for interagency Community Based Complaint Mechanisms

These SOPs cover roles and responsibilities on complaint handling, assistance, investigations and monitoring/reporting of SEA allegations within humanitarian and development organizations in Pakistan.


  • Language: English
  • Also available in: N/A
  • Theme: Policies, Guidance & Codes of Conduct
  • Year of publication: 2023
  • Author: Pakistan PSEA Network
  • Size: 1,197.88 KB
  • Document:pdf
  • Country: Pakistan
  • Collation N/A



Sexual exploitation and abuse represents a catastrophic failure of protection. It brings harm to those whom we are mandated to protect.

The Inter-Agency Standing Committee is working to scale up protection from sexual exploitation and abuse across humanitarian response efforts. This website and global dashboard has been developed and managed through the support of UNICEF. It is dedicated to providing technical support and resources to practitioners, and to tracking inter-agency, collective progress across countries with a humanitarian response.