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SOPs on Recording and Processing SEA Complaints in Iraq

These Standard Operating Procedures (SOPs) define measures to be taken when there is suspected or alleged Sexual Exploitation and Abuse (SEA) committed by humanitarian/development actors, which include UN Agencies/missions and partner INGO/NGOs, as well as non-UN affiliates, including law enforcement actors in Iraq. It outlines a standardized approach for recording and referral of all complaints received (via any complaint and feedback channel), implementing Secretary-General’s Bulletin ST/SGB/2003/13 on “Special measures for Protection from Sexual Exploitation and Sexual Abuse (PSEA)” (9 October 2003). Additionally, the SOPs provide information on assistance to survivors and key principles to keep in mind when recording and processing complaints. These SOPs supersede any earlier SOPs or directives in relation to recording and processing SEA complaints by the PSEA Network in Iraq. 


  • Language: English
  • Also available in: N/A
  • Theme: Safe & Accessible Reporting, Coordination
  • Year of publication: 2021
  • Author: Iraq PSEA Network
  • Size: 869.82 KB
  • Document:pdf
  • Country: Iraq
  • Collation N/A



Sexual exploitation and abuse represents a catastrophic failure of protection. It brings harm to those whom we are mandated to protect.

The Inter-Agency Standing Committee is working to scale up protection from sexual exploitation and abuse across humanitarian response efforts. This website and global dashboard has been developed and managed through the support of UNICEF. It is dedicated to providing technical support and resources to practitioners, and to tracking inter-agency, collective progress across countries with a humanitarian response.