SOPs on Recording and Processing SEA Complaints in Iraq
These Standard Operating Procedures (SOPs) define measures to be taken when there is suspected or alleged Sexual Exploitation and Abuse (SEA) committed by humanitarian/development actors, which include UN Agencies/missions and partner INGO/NGOs, as well as non-UN affiliates, including law enforcement actors in Iraq. It outlines a standardized approach for recording and referral of all complaints received (via any complaint and feedback channel), implementing Secretary-General’s Bulletin ST/SGB/2003/13 on “Special measures for Protection from Sexual Exploitation and Sexual Abuse (PSEA)” (9 October 2003). Additionally, the SOPs provide information on assistance to survivors and key principles to keep in mind when recording and processing complaints. These SOPs supersede any earlier SOPs or directives in relation to recording and processing SEA complaints by the PSEA Network in Iraq.