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Best Practice Guide on inter-agency CBCMs

This Best Practice Guide was a collective endeavor of many agencies and individuals. The Guide is based on the lessons learned from an IASC pilot project to establish interagency complaint mechanisms in order to compile best practices and address a gap in the collective response to prevent and address sexual exploitation and abuse. The initiative was spearheaded by the IASC Task Force on PSEA1, and supported by the IASC Principals and Working Group. The Principals’ endorsement of this Guide will help promote the good practices found within and contribute towards ensuring that inter-agency complaint mechanisms are systematically developed in all humanitarian response operations.


  • Language: English
  • Also available in: N/A
  • Theme: Coordination, Safe & Accessible Reporting
  • Year of publication: N/A
  • Author: N/A
  • Size: 7,105.09 KB
  • Document:pdf
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  • Collation N/A


Sexual exploitation and abuse represents a catastrophic failure of protection. It brings harm to those whom we are mandated to protect.

The Inter-Agency Standing Committee is working to scale up protection from sexual exploitation and abuse across humanitarian response efforts. This website and global dashboard has been developed and managed through the support of UNICEF. It is dedicated to providing technical support and resources to practitioners, and to tracking inter-agency, collective progress across countries with a humanitarian response.